Maintenance Requests

Report a Repair or Maintenance Issue

At Ray White Parker Property Management, we’re committed to ensuring your rental home remains safe, comfortable, and well maintained. If you’ve noticed a repair or maintenance issue at your property, please let us know as soon as possible so we can assess the situation and arrange the appropriate action.

Whether you’re reporting a leaking tap, faulty appliance, damaged fixture, heating issue, or another maintenance concern, providing clear information helps our property management team respond efficiently and coordinate any necessary repairs with the property owner and qualified contractors.

Before You Lodge a Maintenance Request

To help us process your request quickly, please provide as much information as possible, including:

• A clear description of the maintenance issue
• When you first noticed the problem
• The room or area of the property where it has occurred
• Photos or videos that clearly show the issue, where available
• Whether the problem is worsening or causing additional damage
• Your preferred contact details and availability for property access

Accurate information allows us to assess the situation promptly and organise the most appropriate solution.

Urgent Maintenance

Some maintenance issues require immediate attention, particularly if they involve:

• Serious damage to the property
• A risk to health or personal safety
• Loss of essential services such as water, electricity, or heating
• Security concerns that make the property unsafe

If your maintenance request is urgent, please contact Ray White Parker Property Management immediately using the emergency contact details provided at the beginning of your tenancy.

If there is an immediate threat to life, health, or safety, call 111 before contacting our office.

Non-Urgent Repairs

For general maintenance requests that are not urgent, please complete the maintenance request form below. Once received, our team will review the information and contact you if further details are required before arranging repairs.

To avoid delays or unexpected costs, please do not organise repairs or engage contractors yourself unless you have received prior approval from Ray White Parker Property Management.

Submit Your Maintenance Request

Complete the form below with the details of your repair or maintenance issue, and our property management team will respond as soon as possible. We’re here to help ensure your tenancy remains comfortable while keeping your rental property well maintained.